❓ Frequently Asked Questions (FAQ)

1. 🛒 How do I place an order?

Simply browse our shop, choose your favorite items, and click "Add to Cart". When you're ready, go to checkout and follow the steps to complete your order.

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2. 📦 How long does shipping take?

• Processing time: 1–3 business days
• Delivery time:
  • Domestic: 4–7 business days
  • International: 10–20 business days

Tracking info will be sent to your email once your order ships!

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3. 💳 What payment methods do you accept?

We accept:

• Visa / Mastercard
• PayPal
• Apple Pay / Google Pay
• Shop Pay

All payments are 100% secure.

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4. 🚚 Do you offer free shipping?

• Orders over $80: Free shipping
• Orders under $80: Flat rate $4.99

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5. 🔁 Can I return or exchange an item?

Yes! We accept returns for unused items in original packaging within 14 days of delivery. Please see our Return Policy for full details.

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6. 💥 What if I received a damaged or incorrect item?

Oh no! Please contact us within 3 days of receiving your order at support@bubududutoy.com with your order number and a photo. We'll make it right!

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7. 🌎 Do you ship internationally?

Absolutely! We ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

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8. 🧸 Are your products official Bubu Dudu merchandise?

Our items are designed with love and inspired by the Bubu Dudu style, perfect for fans and collectors. We aim to bring cuteness to your everyday life!

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9. 📮 How can I track my order?

You can track your order via the link in your confirmation email or visit our Order Tracking Page. Please allow 24 hours for tracking to update after shipping.

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10. 📩 Still have questions?

We’re here to help! Just email us at support@bubududutoy.com and we’ll get back to you as soon as possible.